Privacy Policy

The Services are intended solely for individuals who are at least eighteen (18) years of age.

Medura does not knowingly collect personal information from individuals under eighteen (18) years of age. If we become aware that we have collected personal information from an individual under eighteen (18), we will take reasonable steps to delete such information in accordance with applicable law.

If you believe a minor has provided personal information to Medura, please contact us at support@medurahealth.com.

The information we collect depends on how you interact with the Services.

Information You Provide Directly: We may collect name, email address, phone number, billing address, shipping address, date of birth, account credentials, payment information, communications with customer support, information submitted through forms/questionnaires/surveys/assessments/applications, uploaded documents/images/videos/files, and information submitted in connection with healthcare, wellness, pharmacy, or telehealth services.

Health Information: Certain Services may require you to provide health-related information, including medical history, symptoms, diagnoses, medications, allergies, laboratory results, treatment information, wellness information, lifestyle information, and other healthcare-related information. We may process health-related information to facilitate healthcare services, pharmacy services, wellness services, customer support, and other Services offered through the Platform.

Payment Information: Payments are processed through third-party payment processors. Medura does not store complete payment card information on its servers.

Information Collected Automatically: When you use the Services, we may automatically collect IP address, browser type and version, device type, device identifiers, operating system, referral URLs, pages viewed, time spent on pages, clickstream information, session information, geographic region, and mobile device information.

Information Received from Third Parties: We may receive information from healthcare providers, pharmacies, laboratories, payment processors, marketing partners, analytics providers, service providers, and publicly available sources.

Cookies, Analytics, Pixels, and Tracking Technologies: We use cookies and similar technologies to operate, secure, improve, and market the Services, including cookies, pixels, tags, web beacons, SDKs, and local storage technologies. Analytics Technologies include Google Analytics and Google Ads Conversion Tracking. Advertising Technologies include Meta/Facebook Pixel. Most web browsers allow users to manage or disable cookies through browser settings. Disabling cookies may impact certain Platform functionality.

Providing Services: creating/managing accounts, processing transactions, coordinating healthcare-related services, facilitating pharmacy services, providing customer support, delivering requested products and services.

Operating and Improving the Business: operating the Platform, maintaining system security, preventing fraud and abuse, improving functionality and user experience, developing new products and services, conducting analytics and research.

Communications: responding to inquiries, sending account notifications, appointment reminders, order confirmations, shipping updates, service-related notices.

Marketing and Advertising: where permitted by law, sending newsletters, promotional communications, advertising products/services, measuring advertising performance, improving marketing campaigns.

Legal and Compliance Purposes: complying with legal obligations, enforcing agreements, protecting users, protecting our rights and property, detecting and preventing fraud.

By providing your phone number and opting in, you consent to receive text messages from Medura regarding account notifications, appointment reminders, order updates, shipping notifications, customer service communications, and promotional communications where consent is provided.

Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any goods or services. You may opt out at any time by replying STOP.

Healthcare Providers: healthcare providers involved in your care, treatment, or consultation.

Pharmacies: pharmacies involved in prescription processing and fulfillment.

Laboratories: laboratories involved in diagnostic testing or related services.

Service Providers: third-party vendors that assist us in operating the Services, including payment processors, hosting providers, customer support providers, analytics providers, marketing providers, technology vendors.

Advertising Partners: advertising and marketing partners that assist with campaign management, analytics, and advertising effectiveness.

Corporate Transactions: if Medura is involved in a merger, acquisition, reorganization, bankruptcy, financing transaction, or sale of assets, information may be transferred as part of that transaction.

Legal Compliance: we may disclose information when necessary to comply with applicable law, respond to legal requests, protect users, prevent fraud, protect rights/safety/property.

Health Information: Certain information submitted through the Services may constitute health information subject to federal or state privacy laws. Health-related information is handled in accordance with applicable legal requirements, contractual obligations, and operational practices.

We retain information for as long as reasonably necessary to provide Services, maintain accounts, fulfill transactions, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the type of information and applicable legal requirements.

Medura uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet and no method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Depending on your state of residence, you may have certain rights regarding your personal information, including rights to access, correct, delete information, obtain information regarding data processing, and opt out of certain advertising practices. To exercise applicable rights, contact us at support@medurahealth.com. We may verify your identity before responding to requests.

California Privacy Rights: California residents may have rights under the CCPA, as amended by the CPRA, including requesting information regarding categories of personal information collected, sources, business purposes for collection, categories of third parties receiving information, and specific personal information collected. California residents may also request correction or deletion of certain personal information, subject to legal exceptions.

Nevada Privacy Rights: Nevada residents may have certain rights regarding covered information under Nevada law. Medura does not currently sell covered information as defined under Nevada law. Nevada residents with questions regarding privacy rights may contact support@medurahealth.com.

The Platform may contain links to third-party websites. Medura is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of any third-party websites they visit.

The Services are intended for users located within the United States. If you access the Services from outside the United States, you understand and agree that your information may be transferred to and processed in the United States.

We may revise this Privacy Policy at any time. Updated versions will be posted on the Platform and become effective upon posting unless otherwise required by law.

STR Enterprise LLC, Attn: Privacy Officer, 7345 S. Durango Dr. #107-337, Las Vegas, NV 89113, Email: support@medurahealth.com, Phone: (702) 718-5578