Help Center
Understanding your two Medura accounts
To protect your privacy and meet HIPAA requirements, Medura separates your everyday account from your protected health information. Here is how it works, and why it matters.
Your Medura Store Account
Used for placing orders, managing shipping addresses, tracking deliveries, and handling billing for wellness products and non-prescription items. All OTC products that you order will be stored here, inside your Over-The-Counter product dashboard in the store.
- Order history and tracking
- Shipping and billing information
- Wellness product purchases
Your Patient Portal
A separate, secure login where your prescriptions, provider messages, and clinical information are stored, only accessible to you and your licensed provider. All information regarding Rx is inside this dashboard and has to be stored separately.
- Prescription history and refills
- Secure messaging with your provider
- Lab results and clinical notes
This is not extra hassle, it is how HIPAA protects you
Federal law, known as HIPAA, requires protected health information to be kept separate from general account and commerce data. Your prescriptions, provider messages, and clinical notes are held to a higher standard of privacy than an order confirmation or a shipping address.
Medura's two-login system exists specifically to meet this requirement. By keeping your patient portal separate from your everyday Medura account, your health information stays private and secure, while the ordering experience stays simple and familiar.